GENERAL TERMS AND CONDITIONS EASY NUTS BV

Version 2.0 – 2026

Article 1 – Definitions

In these general terms and conditions, the following definitions apply:

Easy Nuts: Easy Nuts BV, established at Lylantse Baan 3, 2908 LG Capelle aan den IJssel.

Customer: any natural person or legal entity using the services of Easy Nuts.

Consumer: a Customer acting for purposes outside their business or professional activity.

Supplier: a third party offering products or services for which Easy Nuts provides advice, mediation or application services, including suppliers of energy, internet, television, mobile telephony, memberships and other services.

Services: the activities carried out by Easy Nuts for the Customer, including providing information and advice about products and services, comparing available options, processing and forwarding applications, supporting switches or relocations, and mediating between the Customer and Suppliers.

Application: a request submitted to Easy Nuts by or on behalf of the Customer to apply for a product or service from a Supplier.

Supply Agreement: the agreement concluded directly between the Customer and a Supplier as a result of an Application.

Agreement with Easy Nuts: the agreement between Easy Nuts and the Customer concerning the Services.

Article 2 – Easy Nuts details

Easy Nuts BV
Lylantse Baan 3
2908 LG Capelle aan den IJssel
The Netherlands

Telephone: +31 (0)85 002 6600
Email: info@easynuts.nl
Website: www.easynuts.nl

Easy Nuts BV is registered in the Trade Register of the Dutch Chamber of Commerce.

Article 3 – Applicability

1. These general terms and conditions apply to every offer made by Easy Nuts and every agreement between Easy Nuts and the Customer.
2. The general terms and conditions are made available to the Customer before or when entering into the agreement in a manner that enables the Customer to store and consult them.
3. Where general terms and conditions of a Supplier also apply to a product or service, those terms and conditions apply to the legal relationship between the Customer and that Supplier.
4. The Supplier’s terms and conditions do not form part of the agreement between Easy Nuts and the Customer, unless expressly agreed otherwise.
5. If any provision of these general terms and conditions is void or annulled, the remaining provisions shall remain fully in force. The relevant provision shall, where possible, be replaced by a valid provision that most closely reflects the purpose and intent of the original provision.
6. If the Customer is a Consumer, mandatory consumer rights shall always remain applicable. These general terms and conditions do not limit those statutory rights.

Article 4 – Services provided by Easy Nuts

1. Easy Nuts supports Customers in arranging products and services relating to, among other things, living, relocating and settling in the Netherlands.
2. The Services may include, among other things:

• providing information about products and services;
• identifying the Customer’s wishes and circumstances;
• comparing or discussing available products and services;
• advising on suitable options;
• submitting and processing Applications;
• forwarding data to Suppliers;
• supporting the transfer or relocation of existing services;
• answering questions about an Application;
• maintaining contact with Suppliers in connection with an Application.

3. When a Supply Agreement is concluded, Easy Nuts generally acts as an intermediary between the Customer and the Supplier.
4. Unless expressly stated otherwise, Easy Nuts does not itself provide the requested energy, internet, television, mobile or other service.
5. The final Supply Agreement is concluded directly between the Customer and the relevant Supplier.
6. The Supplier ultimately decides whether an Application is accepted and under which conditions the relevant service can be supplied.
7. Easy Nuts cannot guarantee that every Supplier or product is available at every address or for every Customer.

Article 5 – Submission of an Application

1. A Customer may submit an Application through, among other things, the website, by telephone, by email, through an Easy Nuts employee or through an Easy Nuts partner.
2. An Application submitted to Easy Nuts does not automatically mean that a Supply Agreement has been concluded with the relevant Supplier.
3. A Supply Agreement is concluded in accordance with the acceptance procedure and terms and conditions of the relevant Supplier.
4. Easy Nuts may forward the data necessary for an Application to the Supplier on behalf of, or at the request of, the Customer.
5. If a Supplier requires additional information, Easy Nuts may request this information from the Customer.
6. Easy Nuts may refuse an Application or discontinue its processing if:

a. necessary information is missing;

b. Easy Nuts reasonably suspects that the information provided is incorrect or fraudulent;

c. performance of the Application would violate laws or regulations;

d. the relevant service is unavailable; or

e. Easy Nuts cannot reasonably be expected to continue processing the Application.

Article 6 – Customer obligations

1. The Customer shall provide all information reasonably necessary for the provision of the Services.
2. The Customer warrants that, to the best of their knowledge, the information they provide is accurate, complete and up to date.
3. Before entering into a Supply Agreement, the Customer shall check the details, prices, duration, terms and other characteristics of the chosen product or service.
4. If information changes after an Application has been submitted, the Customer shall notify Easy Nuts or, where applicable, the Supplier as soon as possible.
5. The Customer is responsible for the consequences of incorrect or incomplete information provided by them, insofar as those consequences can be attributed to the Customer.
6. If a Customer acts on behalf of another person, the Customer warrants that they are authorised to act on behalf of that person and provide the relevant information.

Article 7 – Information about products and rates

1. Easy Nuts endeavours to present information about products, rates, discounts, terms and availability as accurately and up to date as possible.
2. The information provided by Easy Nuts may originate from Suppliers and other external sources.
3. Rates and terms of Suppliers may change.
4. Before a Supply Agreement is conclusively entered into, the Customer receives or is given access to the relevant information about the chosen product or service.
5. If information provided by Easy Nuts differs from the Supplier’s final offer or confirmation, the Customer should contact Easy Nuts or the Supplier to have the discrepancy assessed.
6. Obvious typographical, calculation and input errors are not binding on Easy Nuts, insofar as the Customer should reasonably have understood that an error had been made.

Article 8 – Agreement with the Supplier

1. The terms and conditions of the relevant Supplier apply to the Supply Agreement.
2. The Supplier is responsible for performing the Supply Agreement, including, depending on the relevant service:

• supply;
• installation;
• invoicing;
• collection of payments;
• technical support;
• outages;
• rate changes;
• contract duration;
• renewal;
• cancellation;
• termination of the service.

3. Easy Nuts is not a party to the Supply Agreement unless expressly stated otherwise.
4. Questions or complaints concerning the actual performance of the Supply Agreement may generally be submitted directly to the Supplier.
5. Where possible, Easy Nuts may support the Customer with questions or problems concerning an Application submitted through Easy Nuts, without assuming the Supplier’s obligations.

Article 9 – Fees and commercial relationships with Suppliers

1. The Services of Easy Nuts may be provided free of charge to the Customer, unless expressly stated otherwise in advance.
2. Easy Nuts may receive a fee, commission or other financial remuneration from the relevant Supplier or another business partner for mediating, introducing or concluding a Supply Agreement.
3. Receiving such remuneration does not change the price payable by the Customer to the Supplier, unless expressly stated otherwise.
4. Easy Nuts is not obliged to include all Suppliers or products available on the Dutch market in its services or comparisons.
5. Easy Nuts may have commercial arrangements with the Suppliers whose products or services it offers.

Article 10 – Cancellation of an Application

1. If the Customer wishes to cancel a submitted Application, they must notify Easy Nuts as soon as possible.
2. As long as the Application has not yet been conclusively processed by the Supplier, Easy Nuts will make reasonable efforts to have the Application cancelled.
3. Once a Supply Agreement has been concluded with a Supplier, the statutory rules and the terms and conditions of the relevant Supplier apply to cancellation, termination or dissolution.
4. Easy Nuts cannot guarantee that an Application that has already been forwarded can still be withdrawn before it is processed by the Supplier.
5. A cancellation submitted to Easy Nuts does not automatically constitute cancellation or dissolution of an already concluded Supply Agreement with a Supplier. If necessary, the Customer must notify the Supplier separately.

Article 11 – Consumer right of withdrawal

1. If a Consumer enters into a distance agreement or an agreement outside a sales premises to which a statutory right of withdrawal applies, the Consumer generally has the right to terminate that agreement within the statutory cooling-off period without stating a reason.
2. Whether the right of withdrawal applies to the Services of Easy Nuts, the Supply Agreement with the Supplier or both depends on the nature and manner in which the relevant agreement was concluded.
3. The withdrawal information and instructions of the relevant Supplier apply to the Supply Agreement.
4. If a statutory right of withdrawal applies to the agreement with Easy Nuts, the Consumer may inform Easy Nuts within the statutory period that they wish to terminate the agreement.
5. If the Consumer expressly requests that the Services commence during the cooling-off period, Easy Nuts may begin providing them immediately, insofar as permitted by law.
6. If the Services have been fully performed at the Consumer’s express request before the cooling-off period has expired, the right of withdrawal may lapse under the applicable statutory conditions.
7. Easy Nuts provides the legally required information about the right of withdrawal insofar as this applies to its own Services.

Article 12 – Duration and termination of the Services

1. The agreement between Easy Nuts and the Customer commences when Easy Nuts accepts the Customer’s assignment or Application.
2. The agreement continues for as long as is reasonably necessary to provide the agreed Services.
3. The Services relating to a specific Application generally end after:

a. the Application has been processed by the Supplier and the relevant activities of Easy Nuts have been completed;

b. the Application has been rejected by the Supplier;

c. the Customer has withdrawn the Application in time;

d. performance of the Application proves impossible; or

e. the agreement is otherwise validly terminated.

4. The termination of the Services of Easy Nuts has no consequences for a Supply Agreement already concluded between the Customer and the Supplier.
5. Easy Nuts may continue to provide support after an Application has been completed, but is not obliged to do so insofar as the relevant matter falls exclusively within the Supplier’s responsibility.

Article 13 – Liability of Easy Nuts

1. Easy Nuts performs its Services with reasonable care and professional competence.
2. If Easy Nuts culpably fails to perform its own obligations, it shall be liable for direct damage resulting from this, insofar as such liability cannot be excluded or limited under the law.
3. Easy Nuts is not liable for failures by a Supplier in performing a Supply Agreement to which Easy Nuts is not a party.
4. Easy Nuts is, among other things, not responsible for outages, delays, connection problems, changes, price changes or other failures solely attributable to the Supplier or another third party.
5. Easy Nuts is not liable for damage resulting from incorrect, incomplete or untimely information supplied by the Customer, insofar as that damage was caused by this.
6. Easy Nuts is not liable for indirect damage, such as consequential loss, lost profits or missed savings, insofar as exclusion thereof is permitted by law.

7.                 If Easy Nuts is liable for damage and that damage is covered by a liability insurance policy taken out by Easy Nuts, the liability of Easy Nuts shall, insofar as permitted by law, be limited to the amount paid out by the insurer in the relevant case, increased by any excess payable by Easy Nuts.

8.                 If the relevant damage is not covered by a liability insurance policy or the insurer does not make a payment for any reason, the liability of Easy Nuts shall only be limited insofar as such a limitation is permitted under applicable laws and regulations.

9. The limitations of liability in this article do not apply if the damage results from intent or deliberate recklessness on the part of Easy Nuts, nor do they apply where limitation or exclusion is not permitted under mandatory law.
10. Nothing in these general terms and conditions limits the statutory rights that a Consumer has under mandatory law.

Article 14 – Force majeure

1. Easy Nuts is not obliged to perform an obligation if it is prevented from doing so by circumstances that cannot reasonably be attributed to it.
2. Depending on the circumstances, force majeure may include, among other things:

• prolonged internet or communication outages;
• outages at external IT or software providers;
• power outages;
• government measures;
• natural disasters;
• war, terrorism or serious civil unrest;
• epidemics or pandemics;
• strikes;
• failure of essential systems beyond the control of Easy Nuts;
• other unforeseen circumstances over which Easy Nuts cannot reasonably exercise control.

3. Easy Nuts will resume performance of its obligations as soon as reasonably possible.
4. Mandatory Consumer rights remain fully applicable in the event of force majeure.

Article 15 – Privacy and personal data

1. Easy Nuts processes personal data in accordance with applicable privacy legislation, including the General Data Protection Regulation.
2. The privacy statement of Easy Nuts explains in more detail which personal data Easy Nuts processes, for which purposes, on which legal bases the processing takes place and which rights data subjects have.
3. The current privacy statement is available through the Easy Nuts website.
4. For the performance of an Application, it may be necessary to share personal data with the relevant Supplier and other necessary service providers.

Article 16 – Intellectual property

1. All intellectual property rights relating to the website, platform, texts, software, trade names, logos, designs, documentation and other materials developed or made available by Easy Nuts are vested in Easy Nuts or its licensors, unless stated otherwise.
2. Without the prior written consent of Easy Nuts, it is not permitted to copy, publish, exploit or otherwise use these materials other than for personal use and for the purpose for which they were provided.
3. The Customer only obtains a non-exclusive and non-transferable right of use insofar as this is necessary to use the Services.

Article 17 – Website and platform

1. Easy Nuts aims to ensure the proper availability and operation of its website and digital systems.
2. Easy Nuts does not guarantee that its website or platform will always be available without interruption, errors or malfunctions.
3. Easy Nuts may maintain, modify or temporarily disable its website, platform and Services where this is necessary for maintenance, security or further development.
4. Easy Nuts takes appropriate measures to secure its digital systems.
5. The Customer is responsible for keeping any personal login details confidential.
6. The Customer shall notify Easy Nuts as soon as possible if they suspect that unauthorised persons have gained access to their account.

Article 18 – Complaints

1. Complaints about the Services of Easy Nuts may be submitted via:

Easy Nuts BV
Lylantse Baan 3
2908 LG Capelle aan den IJssel
The Netherlands

Email: info@easynuts.nl
Telephone: +31 (0)85 002 6600

2. A complaint should be described as fully as possible so that Easy Nuts can investigate it adequately.
3. Easy Nuts will confirm receipt of a complaint and will make reasonable efforts to deal with the complaint substantively within a reasonable period.
4. If the complaint concerns the performance of a Supply Agreement, Easy Nuts may refer the Customer to the relevant Supplier.
5. The foregoing does not affect the Customer’s statutory rights.

Article 19 – Amendment of the general terms and conditions

1. Easy Nuts may amend these general terms and conditions where there is a reasonable reason to do so, for example due to changes in laws and regulations, the Services or business operations.
2. The most current version of the general terms and conditions will be published on the Easy Nuts website.
3. For an agreement already concluded, the version of the general terms and conditions accepted by the Customer when entering into the agreement shall generally apply.
4. If Easy Nuts wishes to apply amended terms and conditions to an existing agreement, Easy Nuts will inform the Customer in advance on a durable medium where this is legally required.
5. An amendment that is materially disadvantageous to a Consumer shall not be applied if this would conflict with mandatory consumer law.
6. If the law gives the Consumer the right to terminate the agreement following an amendment, that right remains fully applicable.

Article 20 – Communications

1. Easy Nuts may communicate with the Customer by telephone, email, SMS, WhatsApp or other communication channels used by the Customer, insofar as this is necessary or permitted for the provision of the Services.
2. The Customer is responsible for providing correct and up-to-date contact details.
3. Electronic communications are deemed to have been received once they have reached the electronic address or account provided by the Customer, unless proven otherwise.
4. The applicable legal rules and the privacy statement of Easy Nuts apply to commercial communications.

Article 21 – Applicable law and disputes

1. Dutch law applies to the agreement between Easy Nuts and the Customer.
2. If the Customer is a Consumer habitually residing in another Member State of the European Union, the choice of Dutch law does not affect the protection that the Consumer enjoys under mandatory provisions of the law that would apply in the absence of that choice of law.
3. The parties shall endeavour to resolve a dispute through mutual consultation first.
4. If the parties do not reach a solution, the dispute may be submitted to the court having jurisdiction under the law.

Article 22 – Final provisions

1. These general terms and conditions enter into force on the date stated above.
2. These terms and conditions replace previous general terms and conditions of Easy Nuts insofar as they relate to the same Services.
3. Deviations from these terms and conditions are only valid if agreed in writing or electronically between Easy Nuts and the Customer.
4. If Easy Nuts does not immediately enforce a provision of these terms and conditions in a specific case, this does not mean that Easy Nuts waives the right to apply that provision at a later time.

In cases not provided for by these general terms and conditions, the agreement between the parties and applicable Dutch law shall apply.